Store Assistant Manager: Lead Team, Elevate Service

Robert Dyas; England; Sur place; GBP 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Fantastic training to help you develop

Great team development opportunities

Mental health first aiders

Incentives to reward performance

Company Pension scheme

Apprenticeship scheme

Discount on benefits hub

Résumé du poste

Robert Dyas is seeking an Assistant Manager to lead a strong team, coach staff, and deliver outstanding customer service that drives loyalty and repeat business. You will support the Manager in achieving financial KPIs, including wages and wastage, while upholding standards and compliance across the store.

You will be accountable for coaching, cost control and continuous improvement, enabling effective planning of store resources and contributing to the growth of a multi-channel retail operation

Responsabilités

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimise all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
• Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Drive a culture of coaching and development within the store

Description du poste

Robert Dyas is seeking an Assistant Manager to lead a strong team, coach staff, and deliver outstanding customer service that drives loyalty and repeat business. You will support the Manager in achieving financial KPIs, including wages and wastage, while upholding standards and compliance across the store.

You will be accountable for coaching, cost control and continuous improvement, enabling effective planning of store resources and contributing to the growth of a multi-channel retail operation