Store Assistant Manager - Lead Team & Drive Customer Joy

Robert Dyas; Bexleyheath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Fantastic training

Team to work with and progression

Mental health first aiders

Ongoing incentives

Company Pension scheme

Apprenticeship scheme

Generous staff discount

Job summary

Robert Dyas is seeking an Assistant Manager to lead a strong team, coach and inspire colleagues to deliver outstanding customer service, and drive turnover and revenues within a busy store.

You will support the Store Manager to achieve financial KPIs, including wage, wastage and shrinkage, while upholding standards and compliance. The role offers training and development opportunities, potential progression and a company pension, plus generous staff discounts.

Responsibilities

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimise all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
• Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Drive a culture of coaching and development within the store

Job description

Robert Dyas is seeking an Assistant Manager to lead a strong team, coach and inspire colleagues to deliver outstanding customer service, and drive turnover and revenues within a busy store.

You will support the Store Manager to achieve financial KPIs, including wage, wastage and shrinkage, while upholding standards and compliance. The role offers training and development opportunities, potential progression and a company pension, plus generous staff discounts.