Stockton-on-Tees - Workshop Controller

Thompson Commercials Ltd.; Billingham; Hybrid; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Long service rewards

On-site parking

Health cash plan

Pension scheme

Employee assistance programme

Cycle to work

Training & development

Great on-site facilities

Zusammenfassung

Thompson Commercials Ltd in Billingham is seeking a Workshop Controller to lead our workshop team, supervise technicians and apprentices, and ensure high-quality service and repair work for Renault/Isuzu trucks and vans. The role coordinates with service management and parts to maximise productivity and safety.

The successful candidate will have strong vehicle knowledge, supervisory experience in a workshop, and excellent communication skills.

Qualifikationen

• Strong technical knowledge of commercial vehicles.
• 3 years in a similar supervision role preferred.
• Supervisory experience in a workshop.
• Clear communication and organisational skills.
• Hands-on problem solving approach.
• IT literacy with DMS systems.
• Full UK driving licence.

Aufgaben

• Supervise and develop technicians and apprentices.
• Perform diagnostics, servicing and inspections to standards.
• Plan daily workload and maximise productivity.
• Coordinate with Parts Dept for availability.
• Monitor progress and update managers on progress.
• Maintain workshop equipment and safety practices.
• Implement new working practices to improve efficiency.
• Ensure tools and materials are stored and maintained.

Kenntnisse

Vehicle diagnostics

Team leadership

Communication

Problem solving

Organisational skills

Tools

DMS systems

Jobbeschreibung

Thompson Commercials are the largest privately owned Renault Truck dealership in the UK with 8 depots spanning the East of England supplying the full range of new Renault and Isuzu trucks, pre-owned trucks, trailers and vans. We are an ambitious and successful Company, determined by the skill, reliability and loyalty of our people – who we believe are our greatest assets – and who provide outstanding service to our customers.

We are now seeking aWorkshop Controllerto join our Billingham depot. This role is crucial in supporting the smooth and efficient running of the workshop, providing hands-on technical support, supervising and developing a team of technicians and apprentices, and ensuring the highest quality of service and repair work is achieved. The Workshop Controller will act as a key link between the Service Manager, technicians, and other departments, ensuring productivity, safety, and customer satisfaction at all times.

Hours:8am - 4.30pm, Mon - Fri (1/2hr unpaid dinner) and anything over contracted hours is paid at time and half.

Main Duties:

• Supervise and support technicians and apprentices, providing guidance, coaching and technical assistance where required.
• Carry out diagnostic work, repairs, servicing and inspections to a high standard, ensuring manufacturer and warranty guidelines are followed.
• Ensure all work is completed accurately, efficiently, and in line with customer expectations.
• Assist with the allocation and planning of daily workload to maximise productivity and resource efficiency.
• Liaise with the Parts Department to ensure parts availability is aligned with workshop requirements.
• Monitor job progress and update Service/Depot Managers on outstanding or delayed work.
• Maintain workshop equipment through regular checks and report any issues promptly.
• Lead by example, maintaining professionalism, quality standards, and compliance with health and safety procedures.
• Support the implementation of new working practices and processes to improve efficiency.
• Ensure tools, equipment and materials are properly maintained, stored, and safeguarded.
• Comply with Thompson Commercials Safety Policy and other relevant health and safety guidance.
• Perform other reasonable duties consistent with the nature of the role and level of responsibility.

Requirements:

• Strong technical knowledge of commercial vehicles.
• Proven experience in this role or a similar role (3 years ideally)
• Supervisory or team leader experience within a workshop environment (essential).
• Good communication and organisational skills (essential).
• Problem-solving ability with a hands-on approach (essential).
• Basic IT literacy and familiarity with DMS systems (essential).
• Full Driving Licence (essential).

Benefits you will receive:

• Long service rewards
• Great on-site facilities
• 22 days annual leave plus bank holidays
• Company health cash plan (after qualifying period) - covering costs such as optician, dentist, physio etc.
• Pension Scheme
• Employee Assistance Programme - 24/7 health and wellbeing support
• Cycle to work scheme
• On-site parking
• Training & development opportunities - in-house and manufacturer-led, keeping you at the forefront of industry developments

Experience:

• HGV: 3 years (preferred)
• workshop: 3 years (preferred)
• supervisory : 3 years (preferred)

Sound like the job for you?