Workshop Manager - Commercial Vehicles

Transcomm Recruitment; Padworth; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus

Overtime

Pension

Life assurance

Job summary

Unknown Manufacturer is seeking a Workshop Controller / Manager in Reading to oversee the daily operation of the commercial vehicle workshop and supervise HGV technicians. The role focuses on coaching staff, maintaining safety and quality, and driving KPI performance.

The successful candidate will coordinate with service teams and other departments to ensure productivity, timely repairs, and customer satisfaction. Prior experience in a similar automotive workshop is preferred.

Qualifications

• Experience managing a commercial vehicle workshop and supervising staff.
• Knowledge of Large Goods Vehicle operations legislation is advantageous.
• IRTEC/BTEC/City & Guilds qualifications would be helpful but not essential.

Responsibilities

• Assist management in implementing effective processes to achieve high customer satisfaction.
• Manage the commercial vehicle workshop and train HGV technicians daily.
• Aim to maximise technician efficiency and hours sold to deliver profit.
• Collaborate with the Depot Manager to modernise working practices for benefit to business, staff, and customers.
• Maintain relationships with Warranty/Technical departments and follow warranty processes using manufacturer systems.

Skills

Staff coaching

People management

Workshop management

Process improvement

Education

IRTEC qualification (advantage)

BTEC or City & Guilds (advantage)

Job description

A major commercial vehicle manufacturer is looking for a workshop Controller / Manager day-to-day management of workshop and staff. The role holder will also liaise with service team, other departments and customers whilst being the key influencer of department KPI's. The role is responsible for ensuring all scheduled events are planned and managed with un-scheduled events assigned to suitable HGV technicians ensuring productivity is maximised and deadlines are adhered too. As line manager for technicians the role holder is responsible for coaching and development of the team. Quality checking, audit and compliance as well as health and safety are also important elements of this role.

Role:

Workshop Controller / Manager

Location:

Reading

Basic Salary:

£45k to £50k

Benefits:

Bonus, overtime, pension, life assurance etc.

Responsibilities:

• To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
• To manage the commercial Vehicle workshop, manage and train HGV Technicians on a daily basis.
• Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold.
• To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit the business, staff and our customers.
• To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
• Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently.

Experience Required:

Must have workshop management, supervisors experience in a commercial vehicle or similar automotive sector, Good, sound knowledge of Large Goods Vehicle Operators License legislation. Also any mechanical or technician background in commercial vehicles, and either have experience of IRTEC, BTEC or City & Guilds qualifications would be an advantage, but NOT essential. Looking for a strong-minded manager of people and operations.

Reference Code:

TPBN1_UKTJ