Stock & Systems Administrator

Culina; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics firm in Nottingham is seeking a Stock & Systems Administrator to join their team on a full-time permanent basis. The role involves maintaining customer relationships, managing order processes, and ensuring effective communication. Ideal candidates will have excellent attention to detail, effective communication skills, and experience with MS Excel. Joining this team means being part of a culture that values diversity and employee development.

Benefits

28 days annual leave

Pension scheme with employer contribution

Life Assurance

24/7 Employee Assistance Programme

Eye Care Vouchers

Reward & Recognition programs

Access to retail discounts

Qualifications

• Excellent attention to detail and accuracy skills.
• Ability to communicate effectively and professionally.
• PC literate with experience in MS Excel.
• Pro-active and adaptable approach.
• Self-starter with the ability to manage own workload.

Responsibilities

• Maintain customer relationships regarding orders, forms, and quotes.
• Respond to a wide range of customer queries promptly.
• Ensure customer & supplier information is up to date on the WMS system.
• Communicate with customers via phone and email in a professional manner.
• Cross-check supplier activity against bookings.

Skills

Attention to detail

Effective communication

PC literacy

Problem-solving

Customer service skills

Tools

MS Excel

Job description

Our Mansfield site are now recruiting for a Stock & Systems Administrator to join our team on a full time permanent basis!, Key Duties of a Stock & Systems Administrator:

Responsibilities

• Maintain existing customer relationships with regards to the processing of customer orders, forms and quotes.
• Respond to a wide range of customer queries promptly, providing solutions where possible or escalating to Operations Supervisor as required.
• Ensure customer & supplier information is kept up to date on the WMS system.
• Communicating with customers via a variety of channels, including phone, email in an appropriate, professional manner.
• Liaising with relevant departments - internal/external.
• Update internal WMS system with account changes and notes.
• Cross-checking supplier activity against bookings.
• Liaise with suppliers and internal departments for lead time updates for orders.
• Notify management of any non-compliant issues as they arise.
• May be required to perform other duties as assigned.

Requirements

• Excellent attention to detail and accuracy skills.
• Ability to communicate effectively and professionally.
• PC literate and experience in MS Excel.
• Ability to solve problems methodically and actively seek resolutions.
• Pro-active and adaptable approach.
• Self-starter, ability to work using own initiative.
• Able to manage own work load effectively and prioritise.
• Excellent customer service skills.

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave - 28 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!