Stock & Customer Solutions Specialist

Sharpsmart UK; Spennymoor; On-site; GBP 24,000 - 36,000; Full time

Job summary

Sharpsmart UK is seeking a Stock & Customer Solutions Coordinator to act as the central point of contact for customer stock queries across the UK. You will manage the enquiry lifecycle, coordinate with Operations and Sales teams, and identify opportunities to grow accessory and reusable-product sales.

You will also maintain Salesforce records and drive improvements to customer outcomes. The role combines customer service, problem-solving, stock coordination and sales support, with a focus on

Qualifications

• Experience in customer service, sales support, stock coordination or a similar role.
• Strong organisational skills with ability to manage multiple enquiries and follow tasks through to completion.
• A confident communicator who builds positive relationships across teams.
• Proactive problem solving and attention to detail to prevent recurring issues.
• Commercial awareness, identifying customer needs and opportunities for upsell.
• Experience using CRM systems; Salesforce is advantageous.

Responsibilities

• Manage incoming customer stock queries and confirm next steps.
• Coordinate with Operations, Stock Governance, Field Service, Finance and Commercial teams.
• Track cases to resolution with regular customer updates.
• Coordinate stock requests, ensure evidence and approvals are in place before closing.
• Proactive customer check-ins to review stock levels and satisfaction.
• Identify accessory and reusable-product opportunities and follow up quotations.
• Process orders through to invoicing and revenue recognition.
• Maintain Salesforce records, case trackers and dashboards.

Skills

Customer service

Sales support

Stock coordination

Organisational skills

Communication

Problem solving

Commercial awareness

Attention to detail

CRM systems

Tools

Salesforce

Job description

Sharpsmart UK is seeking a Stock & Customer Solutions Coordinator to act as the central point of contact for customer stock queries across the UK. You will manage the enquiry lifecycle, coordinate with Operations and Sales teams, and identify opportunities to grow accessory and reusable-product sales.

You will also maintain Salesforce records and drive improvements to customer outcomes. The role combines customer service, problem-solving, stock coordination and sales support, with a focus on