Staircasing and Resales Consultant (Fixed Term)

Sovereign Network Group; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in Bristol is looking for a Staircasing and Resales Consultant to provide professional guidance on shared ownership transactions. This role involves delivering a seamless sales service, ensuring compliance with regulations, and managing relationships with stakeholders. The ideal candidate will have experience in housing sales and strong communication skills. Flexible working arrangements available with generous benefits.

Benefits

25 Days Holiday + Bank Holidays

Generous matched pension scheme

Private medical insurance options

Gym Membership discounts

Enhanced parental leave

Qualifications

• Experience in estate agency or housing association.
• Ability to carry out multiple tasks effectively.
• Understanding of sales and shared ownership customers.

Responsibilities

• Deliver shared ownership sales service to customers.
• Process applications and correspondence for staircasing.
• Communicate with professionals like solicitors and surveyors.

Skills

Understanding of shared ownership staircasing and resales

Strong communication skills

Customer service skills

Ability to prioritize workload

Relationship building skills

Job description

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a FTC until November 2026.

At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).

The role

As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. You will be responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners are professionally guided through the process.

Key accountabilities

• Deliver a seamless and transparent shared ownership sales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire.
• Act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups.
• Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements.
• Process application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met.
• Communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions.
• Drive sales through proactive case management, approving RICS valuations to ensure the report accurately reflects the current market value.

Qualifications

• Understanding of shared ownership staircasing and resales.
• Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases.
• Strong communication and customer service skills.
• Ability to carry out multiple tasks and prioritise workload accordingly.
• Good relationship building skills with internal and external stakeholders; Disability Confident.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. The employer may limit the overall numbers of interviews offered during high‑volume, seasonal and high‑peak recruitment situations.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• 3 additional Wellbeing days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and Life cover at 4x salary.
• Enhanced maternity/adoption pay.
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service).
• Options for private medical insurance, dental insurance and critical illness cover.
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.