Stadium IT & POS Operations Analyst

Delaware North; Wembley; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Experience at major events

Job summary

Delaware North UK is seeking an IT Operations Analyst to support Wembley Stadium venues with hands-on technical assistance for operations, events, and daily business activities. The role focuses on POS systems, incident management, and deployment support to ensure smooth guest experiences.

The ideal candidate has 3+ years in technical support or related degrees, 4+ years in POS support, and strong Windows/network proficiency, with excellent communication and problem-solving abilities.

Qualifications

• 3+ years’ experience in a technical support role or degree in Information Management, CS, or related field.
• 4+ years’ experience supporting POS systems or related venue technology.
• Good knowledge of Windows devices and basic network connectivity.
• Strong communication and problem-solving skills.

Responsibilities

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions

Skills

Technical support

POS systems

Customer service

Communication skills

Problem-solving

Education

Degree in Information Management

Degree in Computer Science

Tools

POS hardware

Kiosks

Back-office equipment

Payment devices

Printers

Job description

Delaware North UK is seeking an IT Operations Analyst to support Wembley Stadium venues with hands-on technical assistance for operations, events, and daily business activities. The role focuses on POS systems, incident management, and deployment support to ensure smooth guest experiences.

The ideal candidate has 3+ years in technical support or related degrees, 4+ years in POS support, and strong Windows/network proficiency, with excellent communication and problem-solving abilities.