Helpdesk & Contract Coordinator - Wembley Events

NG Bailey Facilities Services; Wembley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary with OT

25 Days Holidays

Pension with leading provider

Sick Pay

Wellbeing and Volunteer Days

Private Medical Insurance

EAP 24/7

Flexible benefits

Personal development programme

Job summary

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team on the Wembley Stadium contract. The role is full-time, with rotating shifts 07:00-16:00 and 09:00-18:00, and events coverage as required.

The ideal candidate will have CAFM experience (training provided), strong IT skills (Word/Excel), and a customer-focused approach, able to prioritise tasks and work under pressure.

Qualifications

• Experience and knowledge of CAFM systems (Desirable, training will be given).
• Ability to prioritise and multi-task to a high level with strict deadlines.
• Ability to liaise with Engineers and Sub Contractors and ensure standards of works.
• Analytical and methodical problem-solving skills.
• Must have educational qualifications in Mathematics and English Language.
• IT literate in all Microsoft packages, especially Word and Excel.
• Ability to work in a fast-paced environment and keep a calm presence.

Responsibilities

• Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
• Coordinate the NGB Engineers through the CAFM System for efficient planning and scheduling.
• Monitor contract performance and trends using the CAFM System to optimise service delivery and identify compliance activities.
• Track / monitor SLA's of reactive and PPM tasks.
• Finance – Purchase orders, end-to-end process.
• Assist with the production and upkeep of all contractual documentation.
• Flexibility to cover Wembley events as required.

Skills

CAFM systems knowledge

Problem solving

Prioritisation & multi-tasking

Customer service

Work under pressure

Education

Mathematics and English Language qualifications

Tools

Microsoft Word

Microsoft Excel

Job description

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team on the Wembley Stadium contract. The role is full-time, with rotating shifts 07:00-16:00 and 09:00-18:00, and events coverage as required.

The ideal candidate will have CAFM experience (training provided), strong IT skills (Word/Excel), and a customer-focused approach, able to prioritise tasks and work under pressure.