IT Operations Analyst - POS & Stadium Tech at Wembley

Delaware North; Wembley; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

33-day holiday allowance (including b/

Pension contributions

Job summary

Delaware North UK is seeking an IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. The role focuses on hands-on technical support for POS systems, devices, and back-office equipment to ensure smooth operations on event days and beyond.

With 3+ years in technical support and a relevant degree, you’ll thrive in a dynamic team delivering reliable technology experiences in a fast-paced venue environment.

Qualifications

• 3+ years in a technical support role or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related field
• 4+ years' experience supporting POS systems or related venue technology
• Good knowledge of Windows devices, basic network connectivity, and programming

Responsibilities

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions
• Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities

Skills

Customer service

Troubleshooting

Communication

Time management

Education

Bachelor's degree in Information Management / Computer Science / related field

Tools

POS systems

Back-office equipment

Windows devices

Payment devices

Kiosk hardware

Job description

Delaware North UK is seeking an IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. The role focuses on hands-on technical support for POS systems, devices, and back-office equipment to ensure smooth operations on event days and beyond.

With 3+ years in technical support and a relevant degree, you’ll thrive in a dynamic team delivering reliable technology experiences in a fast-paced venue environment.