Concessions Manager

Delaware North at Wembley Stadium; Wembley; On-site; GBP 20,911 - 29,783; Part time

Benefits offered by this job

Competitive weekly pay

Flexible hours

Dynamic workplace experience with major events

Job summary

A leading hospitality company in Wembley Stadium is hiring a Concessions Manager. You will manage and train teams, ensuring exceptional guest service amid major sporting events. The ideal candidate should have experience in hospitality team management and knowledge of food and beverage standards. This role offers competitive pay and flexible hours, making it a great opportunity for anyone looking to thrive in a dynamic environment.

Qualifications

• Experience managing and leading large hospitality teams within hospitality or events.
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering.

Responsibilities

• Manage, lead, and train frontline teams to elevate service excellence.
• Handle guest feedback promptly and appropriately.
• Deliver engaging briefs to team members before events.
• Ensure compliance with health, safety, and food hygiene standards.

Skills

Leadership

Guest service excellence

Team management

Quick thinking

Job description

The opportunity

Delaware North UK is hiring casual Concessions Managers at Wembley Stadium in London. In this electric environment, there are always chances to succeed; you will be managing team members from a range of kiosks, ensuring exceptional guest service. Your passion and attention to quality service will shape dedication across dynamic and diverse teams and be the driving force behind smooth and quality experiences for our guests. There is never a dull moment under the arch, so if you are the quick thinking, strong, composed leader we are looking for, and share our vision for operational excellence, join our valued team at the heart of English sport and entertainment; apply today.

Pay

The expected pay for this role is 18.4

What we offer

At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football team, Cup Football competitions, Sidemen Charity Match, Dua Lipa, multiple nights of both Oasis, and Coldplay, and so much more in 2025

Help us delight the world by applying today.

What will you do?

• Manage, lead, and train dedicated and proud frontline teams, promoting quality goods and elevating exceptional service excellence
• Prompt and appropriate handling of guest feedback
• Deliver informative and engaging briefs to all team members within your service area before each event
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• Experience managing and leading large hospitality teams within hospitality or events
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environment