IT Systems Analyst, Wembley Stadium

Delaware North; Wembley; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Experience at major events

Job summary

Delaware North UK is seeking an IT Operations Analyst to support Wembley Stadium venues with hands-on technical assistance for operations, events, and daily business activities. The role focuses on POS systems, incident management, and deployment support to ensure smooth guest experiences.

The ideal candidate has 3+ years in technical support or related degrees, 4+ years in POS support, and strong Windows/network proficiency, with excellent communication and problem-solving abilities.

Qualifications

• 3+ years’ experience in a technical support role or degree in Information Management, CS, or related field.
• 4+ years’ experience supporting POS systems or related venue technology.
• Good knowledge of Windows devices and basic network connectivity.
• Strong communication and problem-solving skills.

Responsibilities

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions

Skills

Technical support

POS systems

Customer service

Communication skills

Problem-solving

Education

Degree in Information Management

Degree in Computer Science

Tools

POS hardware

Kiosks

Back-office equipment

Payment devices

Printers

Job description

The opportunity

Delaware North UK is hiring a full-time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn’t just on event days. As an IT Analyst, you will be supporting UK venues with hands‑on technical assistance for operations, events, and daily business activities. If you can ensure a high-quality technology experience and are the problem‑solving IT Operations Analyst we are looking for, join our collaborative team.

Pay

The expected pay for this role is £36,000

What we offer

At Delaware North U.K.,you'llbe part of a team delivering unforgettable experiences at some of the UK's coolest events.We’relooking to create the future of hospitality together and provideyouwiththeopportunities to grow and build a rewarding career.As our team member,you’llreceive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football teams, Cup Football competitions, Arizona State Sun Devils v Kansas Jayhawks in American College Football, multiple nights of Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Bon Jovi, and so much more in 2026

What will you do?

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands‑on support including POS terminals, payment devices, kiosks, and back‑office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out‑of‑hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions

More about you

• 3+ years’ experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
• 4+ years’ experience supporting POS systems or related venue technology
• Good knowledge of Windows devices, basic network connectivity, and programming
• Excellent skills in written and verbal communication, customer service, troubleshooting, and problem‑solving, with the ability to work with diverse stakeholders and manage competing priorities

Physical requirements

• Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out‑of‑hours operations
• Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light

Who we are

Since its opening in 2007, Delaware Northhasbeen the hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams.From the Lionesses’ UEFA Women’s Euros 2022 win with a record crowdof 97,192 guests, to major football competitions,NFLmatches,andworld‑class concertswithColdplay, Taylor Swift, Oasis, and Harry Styles,no twodays are the same at Wembley Stadium.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!