IT Systems Analyst

Delaware North at Wembley Stadium; Wembley; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Experience at major events

Job summary

Delaware North UK is recruiting an IT Operations Analyst to support Wembley Stadium operations with hands-on technical help for POS and venue technology. The role focuses on ensuring smooth sales and event tech experiences across matchdays and events.

You'll work onsite at Wembley Stadium, handling deployments, troubleshooting, and service requests with a proactive mindset and clear communication across stakeholders.

Qualifications

• 3+ years’ experience in a technical support role or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related field.
• 4+ years’ experience supporting POS systems or related venue technology.
• Good knowledge of Windows devices, basic network connectivity, and programming.
• Excellent written and verbal communication, customer service, troubleshooting, and problem-solving skills.

Responsibilities

• Support and administer POS systems including users, menus, configuration, reporting, and readiness checks.
• Prepare, support, and troubleshoot POS services for matchdays, event days, and out-of-hours operations.
• Manage local incidents and service requests with escalation to internal and external teams.
• Support POS deployments, upgrades, openings, closures, seasonal changes, and technology refreshes.

Skills

POS systems

Windows devices

Networking

Troubleshooting

Communication

Education

Degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent

Tools

POS terminals

Payment devices

Kiosks

Back-office equipment

Job description

The opportunity

Delaware North UK is hiring a full-time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn’t just on event days. As an IT Analyst, you will be supporting UK venues with hands-on technical assistance for operations, events, and daily business activities. If you can ensure a high-quality technology experience and are the problem-solving IT Operations Analyst we are looking for, join our collaborative team.

Pay

The expected pay for this role is £36,000

What we offer

At Delaware North U.K.,you’llbe part of a team delivering unforgettable experiences at some of the UK’s coolest events.We’relooking to create the future of hospitality together and provideyouwiththeopportunities to grow and build a rewarding career.As our team member,you’llreceive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football teams, Cup Football competitions, Arizona State Sun Devils v Kansas Jayhawks in American College Football, multiple nights of Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Bon Jovi, and so much more in 2026

What will you do?

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions

More about you

• 3+ years’ experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
• 4+ years’ experience supporting POS systems or related venue technology
• Good knowledge of Windows devices, basic network connectivity, and programming
• Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities

Physical requirements

• Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out-of-hours operations
• Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light

Source: Hospitality Online