IT Operations Analyst

Delaware North; Wembley; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

33-day holiday allowance (including b/

Pension contributions

Job summary

Delaware North UK is seeking an IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. The role focuses on hands-on technical support for POS systems, devices, and back-office equipment to ensure smooth operations on event days and beyond.

With 3+ years in technical support and a relevant degree, you’ll thrive in a dynamic team delivering reliable technology experiences in a fast-paced venue environment.

Qualifications

• 3+ years in a technical support role or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related field
• 4+ years' experience supporting POS systems or related venue technology
• Good knowledge of Windows devices, basic network connectivity, and programming

Responsibilities

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions
• Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities

Skills

Customer service

Troubleshooting

Communication

Time management

Education

Bachelor's degree in Information Management / Computer Science / related field

Tools

POS systems

Back-office equipment

Windows devices

Payment devices

Kiosk hardware

Job description

Delaware North UK is hiring a full-time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn't just on event days. As an IT Analyst, you will be supporting UK venues with hands-on technical assistance for operations, events, and daily business activities. If you can ensure a high-quality technology experience and are the problem-solving IT Operations Analyst we are looking for, join our collaborative team. Pay The expected pay for this role is £36,000

What we offer

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England's National Football teams, Cup Football competitions, Arizona State Sun Devils v Kansas Jayhawks in American College Football, multiple nights of Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Bon Jovi, and so much more in 2026

As Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We're looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career.

What will you do?

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions
• 3+ years' experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
• 4+ years' experience supporting POS systems or related venue technology
• Good knowledge of Windows devices, basic network connectivity, and programming
• Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities

Physical requirements

• Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out-of-hours operations
• Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light

Since its opening in 2007, Delaware North has been the hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. From the Lionesses' UEFA Women's Euros 2022 win with a record crowd of 97,192 guests, to major football competitions, NFL matches, and world-class concerts with Coldplay, Taylor Swift, Oasis, and Harry Styles, no two days are the same at Wembley Stadium.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us!