SRE & Operations Leader: AI-Ops & Reliability

LexisNexis Risk Solutions; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

LexisNexis Risk Solutions in London is seeking an experienced SRE Manager to lead the reliability function for production services and customer-facing platforms. You will drive automation, observability, and AI-Ops initiatives while coaching a team of engineers to deliver high-availability services.

You will collaborate with Ops, engineering, product and business stakeholders, translating priorities into concrete plans, roadmaps, and reliable delivery.

Qualifications

• Strong people leadership and team development.
• Ability to drive AI-Ops and reduce toil.
• Practical SRE experience: incident & problem management.
• Influence across Ops, engineering, product and stakeholders.
• Delivery discipline with focus on high-value initiatives.
• Experience using metrics and SLAs to improve reliability.
• Clear communication of risks, trade-offs and needs.

Responsibilities

• Lead the implementation of the team’s strategic direction, translating priorities into clear operational plans, backlogs and deliverables.
• Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.
• Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.
• Strengthen operational process adherence, ensuring responsibilities are clear and delegation is effective.
• Drive SRE practices across observability, automation, disaster recovery, design for reliability, on-call readiness and production support.
• Protect service levels by ensuring engineering effort is balanced across InfoSec commitments, operational tickets, roadmap delivery and mid-term maintenance.
• Act as the connection point between Ops, wider technology functions, product teams and business stakeholders, ensuring priorities, risks and trade-offs are clearly communicated.
• Help shape the team for AI-Ops by identifying practical automation, alerting, triage and remediation opportunities.

Skills

People leadership

Automation opportunities

SRE practices

Incident management

Observability

Communication

On-call readiness

Job description

LexisNexis Risk Solutions in London is seeking an experienced SRE Manager to lead the reliability function for production services and customer-facing platforms. You will drive automation, observability, and AI-Ops initiatives while coaching a team of engineers to deliver high-availability services.

You will collaborate with Ops, engineering, product and business stakeholders, translating priorities into concrete plans, roadmaps, and reliable delivery.