SRE & Reliability Manager — AI-Ops, Observability

RELX Group; Carshalton; On-site; GBP 90,000 - 120,000; Full time

Job summary

ICIS is seeking an SRE Manager to lead the reliability function for production services. You will drive reliability improvements, automation and AI-Ops, and manage a team focused on observability, incident response and continuous improvement.

You will translate priorities into operational plans, line-manage team leaders, and ensure RCAs, post-mortems and remediation actions are completed, while balancing workload with InfoSec commitments and product roadmaps.

Qualifications

• Strong people leadership, including coaching, performance management and development of team leads and engineers.
• Practical experience of SRE, incident management, post-mortems and RCA quality.
• Experience delivering observability, automation and disaster recovery improvements.

Responsibilities

• Lead the implementation of the team's strategic direction and translate priorities into operational plans and backlogs.
• Line manage and develop team leaders, setting expectations and coaching for delivery discipline.
• Ensure incident management, problem management, RCAs and post-mortems are owned and completed.
• Strengthen operational process adherence with clear responsibilities and effective delegation.
• Drive SRE practices across observability, automation and on-call readiness for production support.
• Balance engineering efforts between security, tickets, roadmap and mid-term maintenance.
• Communicate priorities, risks and trade-offs across Ops, engineering, product and business stakeholders.

Skills

People leadership

SRE

Incident management

Observability

Automation

AI-Ops

Job description

ICIS is seeking an SRE Manager to lead the reliability function for production services. You will drive reliability improvements, automation and AI-Ops, and manage a team focused on observability, incident response and continuous improvement.

You will translate priorities into operational plans, line-manage team leaders, and ensure RCAs, post-mortems and remediation actions are completed, while balancing workload with InfoSec commitments and product roadmaps.