SRE & Operations Leader - Reliability at Scale

LexisNexis Risk Solutions; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

ICIS is seeking an SRE Manager to lead the reliability function for production services used by internal and external customers. You will drive reliability improvements, advance automation and AI-Ops capabilities, and lead a team focused on observability, incident response, and continuous improvement.

You will line manage team leaders, shape strategic direction, ensure incident management and RCAs are completed, and collaborate with Ops, engineering, product and stakeholders to balance

Qualifications

• Leadership of SRE teams and engineers
• Practical SRE experience incl. incident and disaster recovery
• Ability to influence across Ops, Eng, Product and other teams
• Delivery focus with prioritised high-value initiatives
• Experience using SLIs/SLOs and observability data
• Identification of automation opportunities for AI-Ops
• Clear, concise communication of risks and needs
• Willingness to be hands-on during major incidents

Responsibilities

• Lead the implementation of the team’s strategic direction with clear plans and backlogs.
• Line manage and develop team leaders, set expectations and coach for delivery discipline.
• Ensure incident management, RCAs and post-mortems are owned and closed.
• Strengthen processes with clear ownership and effective delegation.
• Drive SRE practices across observability, automation, DR and on-call readiness.
• Balance engineering work with InfoSec, tickets, roadmap and maintenance.
• Connect Ops with product teams and business stakeholders on priorities.
• Identify practical automation opportunities to move toward AI-Ops.

Skills

People leadership

SRE experience

Cross-functional influence

Delivery discipline

Observability metrics

Automation opportunities

Clear communication

Hands-on on-call

Job description

ICIS is seeking an SRE Manager to lead the reliability function for production services used by internal and external customers. You will drive reliability improvements, advance automation and AI-Ops capabilities, and lead a team focused on observability, incident response, and continuous improvement.

You will line manage team leaders, shape strategic direction, ensure incident management and RCAs are completed, and collaborate with Ops, engineering, product and stakeholders to balance