SRE & Operations Manager — AI-Driven Reliability

LexisNexis Risk Solutions

Sutton

Hybrid

GBP 90,000 - 130,000

Full time

4 days ago

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Job summary

ICIS is seeking an SRE Manager to lead the reliability function for production services and guide AI-Ops initiatives. You will drive observability, incident response, and continuous improvement across internal and external customers.

The role requires strong people leadership, hands-on incident involvement, and the ability to align Ops with product priorities. You will inspire a team focused on resilience, automation, and proactive problem solving, delivering reliable services at scale with

Qualifications

Strong people leadership and coaching of team leads and engineers.
Practical experience with SRE, incident management, problem management and RCAs.
Experience in disaster recovery and operational resilience.
Ability to influence across Ops, engineering, product and wider tech teams.
Strong use of metrics, SLIs/SLOs, observability data to improve reliability.
Identifying automation opportunities and advancing AI-Ops and proactive operations.
Clear communication of risks, trade-offs, and needs up the chain.
Willingness to be hands-on during on-call and major incidents.

Responsibilities

Lead the team’s strategic direction and translate priorities into operational plans and backlogs.
Line manage and develop team leads, setting expectations and coaching.
Ensure incident management, problem management, RCAs, post-mortems are owned and driven to completion.
Strengthen operational processes and delegation effectiveness.
Drive SRE practices across observability, automation, disaster recovery and reliability design.
Protect service levels balancing engineering effort with roadmap and maintenance.
Coordinate with Ops, other tech functions, product teams and stakeholders on priorities and risks.