SRE & Reliability Lead — AI-Ops & Observability

LexisNexis Risk Solutions; Carshalton; On-site; GBP 90,000 - 130,000; Full time

Job summary

ICIS in the United Kingdom is seeking an SRE Manager to lead the operational reliability function for production services used by internal and external customers. You will drive reliability improvements, advance automation and AI-Ops capabilities, and lead a team focused on observability, incident response, operational excellence, and continuous improvement.

Responsibilities include translating priorities into clear plans, line managing team leaders, ensuring RCAs and post-mortems are completed,

Qualifications

• Strong people leadership, including coaching and development of team leads and engineers.
• Practical experience of SRE, incident management, post-mortems, RCA quality, disaster recovery and operational resilience.
• Ability to influence across Ops, engineering, product and wider technology teams.
• Strong delivery discipline with focus on high-value initiatives.
• Experience using metrics, SLAs, observability data to drive reliability improvements.

Responsibilities

• Lead the implementation of the team’s strategic direction with clear plans and deliverables.
• Line manage and develop team leaders, provide coaching and build delivery discipline.
• Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned and completed.
• Strengthen operational process adherence and clear delegation.
• Drive SRE practices across observability, automation, disaster recovery and on-call readiness.
• Protect service levels while balancing InfoSec commitments and maintenance work.
• Act as the connection point between Ops, technology, product teams and stakeholders.
• Identify practical automation opportunities and advance AI-Ops initiatives.

Skills

People leadership

SRE

Incident management

Post-mortems

Disaster recovery

Observability

AI-Ops

On-call readiness

Communication

Job description

ICIS in the United Kingdom is seeking an SRE Manager to lead the operational reliability function for production services used by internal and external customers. You will drive reliability improvements, advance automation and AI-Ops capabilities, and lead a team focused on observability, incident response, operational excellence, and continuous improvement.

Responsibilities include translating priorities into clear plans, line managing team leaders, ensuring RCAs and post-mortems are completed,