SRE Leader: Incident Commander & Reliability Architect

JP Morgan Chase; Glasgow; On-site; GBP 62,000 - 102,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Reliability Engineer in the United Kingdom to lead incident management, drive resilience across platforms, and partner with cross-functional teams to improve operational outcomes.

The role focuses on enterprise reliability programs, governance, and the use of AI-assisted tooling to提升 code quality, delivery speed, and security within production environments. Strong ownership and urgency are required.

Qualifications

• Formal training or certification on software engineering concepts.
• Experience improving operational processes, including incident management, root cause analysis, problem management, and governance.
• Strong knowledge of reliability engineering concepts including SLOs, indicators, error budgets, capacity planning, resilience, and observability.
• Experience with cloud platforms and infrastructure-as-code tooling such as Terraform.
• Proven ability to lead reliability programs across multiple services or teams.

Responsibilities

• Own and continuously improve the incident management lifecycle with triage, escalation, communications, and recovery.
• Serve as Incident Commander for major incidents with clear stakeholder updates.
• Drive drills, game days, and failure-mode exercises to improve readiness and resilience.
• Define, implement, and enforce reliability standards, including SLOs, monitoring, and alert quality.
• Strengthen change and release management with readiness checks and rollback procedures.
• Partner with Engineering, Product, Infrastructure, and Security to prioritise reliability work.
• Lead problem management and root cause analysis to identify systemic fixes.
• Own reliability reporting and governance with KPI tracking and executive summaries.
• Facilitate operations reviews, incident boards, and reliability councils.
• Promote enterprise AI-assisted engineering practices with validated outputs and safe usage.
• Apply SDLC tools to improve value from automation and tooling.

Skills

Incident management

Root cause analysis

Problem management

Operational governance

Service level objectives

Observability

Cross-functional collaboration

Analytics & reporting

Cloud platforms

AI-assisted engineering tools

Automation & runbook design

Education

Certification in software engineering concepts

Tools

Terraform

Job description

JP Morgan Chase is seeking a Senior Reliability Engineer in the United Kingdom to lead incident management, drive resilience across platforms, and partner with cross-functional teams to improve operational outcomes.

The role focuses on enterprise reliability programs, governance, and the use of AI-assisted tooling to提升 code quality, delivery speed, and security within production environments. Strong ownership and urgency are required.