Lead Site Reliability Engineer - Resilience & Observability

JPMorganChase; Glasgow; On-site; GBP 90,000 - 150,000; Full time

Job summary

JPMorgan Chase in the United Kingdom seeks a Lead Site Reliability Engineer to shape reliability for large-scale services. You will lead the team, drive resiliency design reviews, and mentor engineers while guiding open telemetry pipelines across hybrid environments.

The role focuses on incident leadership, SLOs, observability with Grafana/Prometheus, and continuous improvement of production systems. You will collaborate with stakeholders to ensure stable, scalable platforms and minimize outages.

Qualifications

• Formal training or certification on software engineering concepts and advanced applied experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform.
• Fluency in at least one programming language such as Java, Python, Go, etc.
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch, etc.
• Proficiency in continuous integration and continuous delivery tools such as Jenkins, GitLab, Terraform, etc.
• Experience with container and container orchestration such as ECS, Kubernetes, Docker, etc.
• Hands‑on experience with the design, deployment, and operation of OpenTelemetry collectors in production environments, focusing on technical aspects such as configuring, optimizing, and troubleshooting OTLP endpoints and receivers.
• Ability to expand and collaborate across different levels and stakeholder groups

Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data‑driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology‑related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Design, implement, and maintain operational reliability for large‑scale OpenTelemetry pipelines on hybrid on‑prem/cloud environments.
• Support telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheus, Elasticsearch, OpenSearch optimizing for performance, real‑time monitoring, logging, and alerting.
• Assess, refactor, and incrementally migrate custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability.

Skills

Java

Python

Go

Observability

Kubernetes

Docker

OpenTelemetry

SRE practices

Education

Software engineering certification

Tools

Jenkins

GitLab

Terraform

Prometheus

Grafana

ELK

Job description

JPMorgan Chase in the United Kingdom seeks a Lead Site Reliability Engineer to shape reliability for large-scale services. You will lead the team, drive resiliency design reviews, and mentor engineers while guiding open telemetry pipelines across hybrid environments.

The role focuses on incident leadership, SLOs, observability with Grafana/Prometheus, and continuous improvement of production systems. You will collaborate with stakeholders to ensure stable, scalable platforms and minimize outages.