Sr. Director, Professional Services

Momentus Technologies; City Of London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading event management software provider is seeking a Senior Director of Professional Services in the UK. This role involves leading a diverse team focused on seamless implementations and exceptional customer service. Candidates should have over 7 years of leadership experience in SaaS and strong business acumen. This position offers opportunities to impact operational strategies and enhance team performance.

Benefits

Flexible working environment

Inclusive workplace policies

Qualifications

• 7+ years of leadership experience in professional services or SaaS implementation.
• Proven experience managing large-scale enterprise software projects.
• Strong business acumen with budget ownership and resource planning.

Responsibilities

• Lead and develop a group of team managers and leads.
• Own delivery strategy for project consistency and quality across regions.
• Elevate customer experience through high-quality delivery and governance.

Skills

Leadership

Business Acumen

Communication

Coaching

Project Management

Education

Bachelor's degree

MBA or advanced degree

Job description

Company Description

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Who We Are:

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

Momentus Technologies is looking for a strategic and people-first Senior Director of Professional Services to lead a diverse and high-performing team across Technical Services, Project Management, Consulting, and Implementation. This role is responsible for setting the vision and operational strategy for our enterprise delivery practice in the EMEA region; ensuring our customers experience seamless implementations, exceptional service, and measurable value.

You'll lead and develop a group of managers and team leads while working cross-functionally with Sales, Product, and Customer Success to align services with business goals and customer outcomes. You'll also drive improvements to delivery methodologies, operational metrics, and team performance keeping quality and scalability at the forefront.

*Position can be located in the UK or Germany

Key Responsibilities

• Lead and Develop Leaders: Directly manage a group of team managers and leads, fostering leadership growth, accountability, and alignment to strategic goals.
• Own Delivery Strategy: Follow the global direction for how projects are scoped, resourced, and executed ensuring consistency, scalability, and a high-quality customer experience across all regions.
• Demonstrate Strong Business Acumen: Use data-driven insights to manage budgets, forecast revenue, assess team capacity, and make informed decisions that balance customer outcomes with business goals.
• Drive Operational Excellence: Maintain team and individual contributor utilization, capacity planning, and delivery KPIs across multiple disciplines. Drive predictability, reduce risk, and proactively identify areas for improvement.
• Collaborate Cross-Functionally: Partner with Sales, Product, Customer Success, and Support to ensure seamless handoffs, effective RFP responses, and alignment between solution design and delivery capability.
• Elevate Customer Experience: Champion customer satisfaction by ensuring high-quality delivery, clear project governance, and proactive issue resolution across all active engagements.
• Support Sales Efforts: Join key customer conversations, support proposal development, and ensure alignment between scope, budget, and customer goals.
• Lead Change and Growth: Help scale our delivery practice by standardizing processes, building team capabilities, and evaluating where innovation can increase value for customers and internal teams.
• Coach for Growth and Change: Foster a culture of continuous improvement by mentoring managers and team leads through change, building leadership capability, and supporting professional development that aligns with evolving business needs.
• Ensure Global Consistency: Partner with regional Professional Services leaders to align on global delivery standards, share best practices, and drive consistency in execution, customer experience, and operational excellence across all geographies.

Qualifications

• Bachelor's degree required; MBA or advanced degree is a plus.
• 7+ years of leadership experience in professional services or SaaS implementation, with at least 3+ years leading people managers.
• Proven experience managing large-scale enterprise software projects and cross-functional delivery teams.
• Strong business acumen with experience in budget ownership, revenue forecasting, and resource planning.
• Excellent communication, coaching, and relationship-building skills.
• Comfortable with ambiguity and skilled at leading teams through change.
• Willing to travel as needed to meet team and customer needs.

Additional Information

Accessibility & Work Environment

Momentus Technologies is committed to fostering an inclusive and accessible work environment. If you require any accommodations during the recruitment process or in your role, please let us know. We are happy to support your needs.

This role is primarily computer-based and may involve extended screen time, frequent communication through digital channels, and working in a remote or office environment. We're committed to supporting flexibility and well-being across all regions.