Sr. Client Success Manager Enterprise

Addepar; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology firm in the financial services sector is seeking a Client Success Manager to oversee the post-sales lifecycle. This role requires strong relationship-building skills, a deep understanding of client business needs, and the ability to drive client engagement and revenue growth. Candidates should have extensive experience in client-facing roles, strong analytical and presentation skills, and a Bachelor's degree. The position supports a flexible and dynamic environment focused on achieving client success.

Qualifications

• 10 years of experience in client-facing roles or strategy positions in financial services.
• Proven success in sales and technical account management roles driving revenue growth.
• Strong executive presence with exceptional communication and presentation skills.

Responsibilities

• Oversee the full client lifecycle from implementation to renewal.
• Forge deep relationships with clients at all levels.
• Drive revenue growth by developing Account Plans.

Skills

Client Management

Account Management

Customer Service

Presentation Skills

Strategic Planning

Analytical Skills

Education

Bachelor's Degree or equivalent professional experience

Job description

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries Addepars platform aggregates portfolio market and client data for over $8 trillion in assets. Addepars open platform integrates with more than 100 software data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva and São Paulo.

The Role

The Client Success Management (CSM) team at Addepar oversees the complete post‑sales lifecycle ensuring clients achieve maximum value from our platform. As a trusted client advisor you’ll build a deep understanding of each client’s business, including strategy, services, team dynamics and technology to help them achieve their goals and fully leverage Addepars solutions.

As part of the CSM Enterprise Team you will manage Addepars largest and most sophisticated clients in EMEA, including global private and regional banks, wirehouses and broker‑dealers. By providing strategic guidance, fostering strong partnerships and leading engagement initiatives you will drive adoption, retention, renewals and revenue growth playing a pivotal role in Addepars expansion.

In this role you will utilize your selling skills and technical knowledge to lead impactful client presentations and demonstrations, clearly articulating Addepars value proposition and aligning its capabilities with client needs and business objectives. Working cross‑functionally you will identify opportunities to deepen engagement, expand adoption and develop and execute data‑driven strategies to help Addepar grow new annual recurring revenue.

Additionally you will facilitate change management, implement best practices and optimize platform utilization. Acting as the client’s advocate you will ensure a superior experience while gathering insights to shape the next generation of client‑focused solutions at Addepar.

Applicants must have and maintain the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You’ll Do

• Lead Strategic Client Oversight and Planning: Oversee the full client lifecycle from implementation and go‑live to growth and renewal ensuring seamless transitions and sustained engagement. Gain a deep understanding of client goals, business needs and challenges to drive product adoption, retention and growth. Design and execute engagement plans with clear objectives, timelines and KPIs. Analyze operations to deliver tailored solutions and services enhancing satisfaction and fostering long‑term relationships and advocacy.
• Build Meaningful Relationships: Forge deep enduring relationships with clients, connecting with stakeholders at all levels from C‑suite executives to daily platform users to drive long‑term success.
• Drive Revenue Growth: Partner with the Executive Relationship Officer / Account Manager to develop Account Plans and craft targeted strategies for driving expansion and achieving sales and retention goals. Report progress weekly to support forecasting efforts. Leverage frequent touchpoints such as meetings and business reviews to align with clients on priorities, maximize product utilization and uncover additional revenue opportunities, including cross‑selling new project scoping and services offering expansion.
• Deliver Engaging Presentations: Lead impactful presentations and product demonstrations tailored to diverse audiences from leadership to end‑users driving broader usage, new assets and revenue growth.
• Champion Adoption Education and Knowledge Sharing: Promote feature adoption continuously, educate clients on software enhancements and share success stories and best practices to promote client success frameworks.
• Foster Client Alignment: Build strong cross‑functional relationships and represent client needs across Product R&D, Support and other teams to ensure consistent meaningful engagement and successful outcomes.
• Overcome Challenges and Problem‑Solve: Partner with Addepar teams and clients to identify and resolve key functional or workflow obstacles enabling increased adoption and driving long‑term growth.
• Maintain Industry Expertise: Maintain deep industry knowledge and stay updated on trends and directions.

Who You Are

• 10 years of experience in client‑facing roles (i.e. sales, client management, client success) and / or strategy positions within financial or wealth management services firms (e.g. wirehouses, broker‑dealers, banks, private banks) or similar large enterprises or consulting firms.
• Proven success in consultant, strategist, sales and technical account manager roles driving revenue growth, organizational change and adoption, resolving complex client situations and translating business needs into impactful technical solutions.
• Demonstrated track record in leading large sophisticated enterprise projects and managing complex relationships with experience developing strategies for deep engagement at scale; exposure to technical products preferred.
• Strong executive presence with exceptional communication and presentation skills, adept at building relationships and engaging effectively with C‑level executives, decision‑makers and key influencers while navigating complex matrixed organizations.
• Extensive knowledge of front, middle and back‑office operations in wealth management firms, including portfolio management, client reporting, compliance workflows and operational efficiency tools.
• Strong analytical skills focusing on introducing discipline, consistency and structured frameworks to processes and operations.
• Excellent time management and prioritization skills with the ability to collaborate effectively across teams at Addepar and independently navigate data and people to find solutions.
• Highly adaptable, thriving in fast‑paced, dynamic and rapidly evolving environments.
• Willingness to travel occasionally.
• A minimum of a bachelor’s degree or equivalent professional experience is required.

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions please reach out to .

Required Experience:

Manager

Key Skills:

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type: Full Time

Experience: years

Vacancy: 1