Sportsbook Retail Associate — Customer Experience Champion

Betfred Group Holdings Limited; Salford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonuses

Annual leave

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream advance pay

Job summary

Betfred Retail is seeking an Assistant Sales Manager to join our UK shops. You will help deliver a welcoming, high-quality betting experience across our gaming machines and sports offerings, while supporting promotional events and maintaining a tidy, customer-friendly shop.

You’ll work evenings, weekends and public holidays as part of a busy retail schedule, with structured training to get you ready to open/close the shop and grow within the Betfred family.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• An eagerness to learn and develop within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with care and accuracy.
• Following Think 25 policy and age verification processes.

Skills

Customer service

Engage customers

Team player

Sports & betting knowledge

Job description

Betfred Retail is seeking an Assistant Sales Manager to join our UK shops. You will help deliver a welcoming, high-quality betting experience across our gaming machines and sports offerings, while supporting promotional events and maintaining a tidy, customer-friendly shop.

You’ll work evenings, weekends and public holidays as part of a busy retail schedule, with structured training to get you ready to open/close the shop and grow within the Betfred family.