Retail Sportsbook Associate

Betfred Group Holdings Limited

Burton upon Trent

On-site

GBP 21,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay and pension

Discretionary bonus schemes

Annual leave increasing with service

Online GP 24/7

Employee wellbeing program

Enhanced maternity & paternity pay

Long service recognition

Wagestream pay advance

Job summary

Betfred Group Holdings Limited invites applications for an Assistant Sales Manager to join our UK retail team. You will help create a welcoming, responsible betting environment and ensure customers enjoy a seamless experience across our gaming machines and sports offering.

You’ll open and close shifts, support promotional events, handle cash with care, and work with colleagues to deliver outstanding service.

Qualifications

Be 18+ and have the right to work in the UK.
Must be able to work evenings, weekends, and public holidays.
Outstanding customer service skills and the ability to engage all customers.
A passion for sports, betting and gaming is beneficial but not essential.
An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

Processing customers’ bets in a timely and attentive manner.
Attending to all customer queries quickly and knowledgeably.
Engaging customers with expert knowledge of our products and promotions.
Supporting key promotional events throughout the sporting calendar.
Maintaining a well-presented environment which customers love to be a part of.
Being a team player – collaboration is key to improving the customer experience.
Handling cash transactions with care and accuracy.
Following our Think 25 policy and adhering to our age verification processes.