Betting Retail: Customer Service Associate

Betfred Group Holdings Limited; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contribution

Bonuses & incentives

Annual leave increase

Online GP 24/7

Employee wellbeing (EAP)

Maternity/Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred in the UK is seeking an Assistant Sales Manager to join our bustling retail teams. You’ll help deliver a welcoming, engaging customer experience across our gaming machines and sports betting offers, while upholding responsible gaming practices and maintaining shop standards.

We provide a structured training programme to help you settle in quickly and be ready to open and close the Betfred shop. The role offers opportunity for development within a values‑driven, customer‑focused business.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Teamwork

Job description

Betfred in the UK is seeking an Assistant Sales Manager to join our bustling retail teams. You’ll help deliver a welcoming, engaging customer experience across our gaming machines and sports betting offers, while upholding responsible gaming practices and maintaining shop standards.

We provide a structured training programme to help you settle in quickly and be ready to open and close the Betfred shop. The role offers opportunity for development within a values‑driven, customer‑focused business.