Retail Sportsbook Associate - Customer Experience

Betfred; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee wellbeing support

Enhanced maternity & paternity pay

Long service recognition

Wagestream upfront wage access

Job summary

Betfred is looking for an enthusiastic Retail Assistant Sales Manager to join our UK stores. You will help create a welcoming, responsible betting environment and support promotional events while delivering excellent service to every customer.

The role requires flexibility to work evenings, weekends, and holidays, with comprehensive training and clear progression into store leadership. Join Betfred and grow with a market-leading bookmaker.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player; collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Job description

Betfred is looking for an enthusiastic Retail Assistant Sales Manager to join our UK stores. You will help create a welcoming, responsible betting environment and support promotional events while delivering excellent service to every customer.

The role requires flexibility to work evenings, weekends, and holidays, with comprehensive training and clear progression into store leadership. Join Betfred and grow with a market-leading bookmaker.