Retail Sportsbook Associate – Customer Experience

Betfred Group Holdings Limited; Driffield; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to join our retail teams. You’ll help enhance customers’ experiences across our gaming machines and sports offerings, while delivering a welcoming, responsible environment.

Through a structured training programme, you’ll learn to open and close Betfred shops and progress within the team as you grow in this dynamic retail business.

Qualifications

• Be 18+ and have the right to work in the UK.
• Able to work evenings, weekends and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Engage customers

Team player

Flexible hours

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to join our retail teams. You’ll help enhance customers’ experiences across our gaming machines and sports offerings, while delivering a welcoming, responsible environment.

Through a structured training programme, you’ll learn to open and close Betfred shops and progress within the team as you grow in this dynamic retail business.