Retail Sports Betting Associate – Customer Experience

Betfred Group Holdings Limited

Westhill

On-site

GBP 26,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Online GP

Employee wellbeing program

Maternity/Paternity pay

Long service recognition

Wagestream pay advances

Job summary

Betfred Group Holdings Limited invites applications for an Assistant Sales Manager role in our Betfred shop network. You’ll help deliver a welcoming customer experience across gaming machines and sports offerings, and ensure responsible betting practices.

Responsibilities include processing bets, answering queries, promoting promotions, and supporting shop promotions during peak sporting calendars. The role starts with a structured training programme to enable you to open and close the shop

Qualifications

Be 18+ and have the right to work in the UK.
Must be able to work evenings, weekends, and public holidays.
Outstanding customer service skills and the ability to engage all customers.
A passion for sports, betting and gaming is beneficial but not essential.
An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

Processing customers’ bets in a timely and attentive manner.
Attending to all customer queries quickly and knowledgeably.
Engaging customers with expert knowledge of our products and promotions.
Supporting key promotional events throughout the sporting calendar.
Maintaining a well-presented environment which customers love to be a part of.
Being a team player – collaboration is key to improving the customer experience.
Handling cash transactions with the upmost care and accuracy.
Following our Think 25 policy and adhering to our age verification processes.