Sports & Gaming Retail Associate – Customer Experience

Betfred Group Holdings Limited; Kinoulton; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Annual leave

Job summary

Betfred is hiring for an Assistant Sales Manager in its retail shops. You will process bets, answer queries promptly, and promote products and promotions while maintaining an inviting environment. A strong customer service mindset and a passion for sports and gaming help you excel.

Role requires reliability for evenings, weekends, and holidays, with training provided to open/close shifts and support a safe, responsible gambling experience across the shop floor.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Availability

Communication

Sports betting

Job description

Betfred is hiring for an Assistant Sales Manager in its retail shops. You will process bets, answer queries promptly, and promote products and promotions while maintaining an inviting environment. A strong customer service mindset and a passion for sports and gaming help you excel.

Role requires reliability for evenings, weekends, and holidays, with training provided to open/close shifts and support a safe, responsible gambling experience across the shop floor.