Retail Sportsbook Associate - Customer Experience

Betfred Group Holdings Limited; Greater London; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Pension contributions

Discretionary bonus schemes

Annual leave

Online GP access

Employee wellbeing programme

Maternity & Paternity pay

Long service recognition

Wagestream pay advance

Job summary

Betfred is recruiting for an Assistant Sales Manager to join our retail teams in the UK. You’ll enhance customer experiences across our gaming machines and sports offerings, providing expert knowledge and friendly service in a welcoming environment.

Ideal candidates will be 18+, able to work evenings, weekends and holidays, with strong customer service skills and a passion for sports and betting. Training is provided to help you settle quickly into life in the Betfred family.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Team player

Sports interest

Job description

Betfred is recruiting for an Assistant Sales Manager to join our retail teams in the UK. You’ll enhance customer experiences across our gaming machines and sports offerings, providing expert knowledge and friendly service in a welcoming environment.

Ideal candidates will be 18+, able to work evenings, weekends and holidays, with strong customer service skills and a passion for sports and betting. Training is provided to help you settle quickly into life in the Betfred family.