Retail Sportsbook Associate — Customer Experience
Betfred Group Holdings Limited
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Benefits offered by this job
Job summary
Betfred Group Holdings Limited in the UK retail network is seeking an Assistant Sales Manager to lead customer experiences in our shops, manage checkouts, and support promotions.
You will open and close the shop after a structured training programme, work evenings/weekends, and develop within Betfred family.
Betfred promotes safer gambling and an inclusive environment, supporting staff with welfare resources and development opportunities.
Qualifications
- 18+ years old and right to work in the UK.
- Ability to work evenings, weekends, and public holidays.
- Outstanding customer service skills and ability to engage customers.
- A passion for sports, betting and gaming is beneficial but not essential.
Responsibilities
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
Skills
Job description
Betfred Group Holdings Limited in the UK retail network is seeking an Assistant Sales Manager to lead customer experiences in our shops, manage checkouts, and support promotions.
You will open and close the shop after a structured training programme, work evenings/weekends, and develop within Betfred family.
Betfred promotes safer gambling and an inclusive environment, supporting staff with welfare resources and development opportunities.
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