Retail Sportsbook Assistant — Customer Experience Pro

Betfred Group Holdings Limited; Carlisle; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Bonuses

Annual leave

Employee wellbeing support

Wagestream access

Job summary

Betfred in the United Kingdom is seeking an Assistant Sales Manager to support our retail shops across the country. You’ll lead on customer service, help drive promotions and ensure a welcoming, safe gaming environment.

Join a team-focused retailer with structured training, progression opportunities, and a commitment to responsible gambling. Evening and weekend work will be required, with a competitive package and pension contributions.

Qualifications

• Excellent customer service and communication skills.
• Experience in retail or betting industry is beneficial.
• Able to work evenings, weekends and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Sales skills

Communication

Teamwork

Tools

POS systems

Job description

Betfred in the United Kingdom is seeking an Assistant Sales Manager to support our retail shops across the country. You’ll lead on customer service, help drive promotions and ensure a welcoming, safe gaming environment.

Join a team-focused retailer with structured training, progression opportunities, and a commitment to responsible gambling. Evening and weekend work will be required, with a competitive package and pension contributions.