Sports Betting Retail Associate – Customer Champion

Betfred Group Holdings Limited; Llanrhos; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay & pension contribution

Discretionary bonus schemes

Annual leave & wellbeing support

Online GP 24/7

Employee wellbeing assistance

Maternity & Paternity pay

Long service recognition

Wagestream wage access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to enhance customer experiences across our retail shops. You will manage bets, assist customers, and promote our sports and gaming products while upholding responsible gambling standards.

You will work evenings, weekends and holidays, provide friendly service, handle cash accurately, and support promotional events. Betfred offers structured training, a supportive team, and a range of benefits to help you grow within the

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Sales & upsell

Cash handling

Team player

Shift flexibility

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to enhance customer experiences across our retail shops. You will manage bets, assist customers, and promote our sports and gaming products while upholding responsible gambling standards.

You will work evenings, weekends and holidays, provide friendly service, handle cash accurately, and support promotional events. Betfred offers structured training, a supportive team, and a range of benefits to help you grow within the