Sport & Wellness Facility Duty Manager

City St George's; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Duty Manager (Support) to oversee CitySport operations, supervise staff and ensure high standards of health and safety. You will manage bookings, payments and customer queries, support events and programmes, and contribute to membership growth and community engagement.

The role is shift-based, 35 hours per week, with early mornings, evenings and weekends on a rolling rota.

Qualifications

• Experience in customer-facing environments
• Experience in supervising a team
• Knowledge of health and safety procedures in leisure/sport
• First Aid at Work qualification is required

Responsibilities

• Oversee the day-to-day operation of CitySport
• Supervise operational staff and ensure excellent customer service
• Manage facility opening and closing routines
• Ensure health and safety compliance across all activities
• Administer the Leisure Management System and process bookings/payments
• Support events and programmes and contribute to planning
• Set up and manage equipment as required for activities
• Respond to customer enquiries and resolve issues
• Monitor standards and contribute to membership growth, reporting and community engagement

Skills

Customer service

Team supervision

Health & safety

Education

First Aid at Work qualification

Tools

Leisure Management System

Job description

City St George’s, University of London is seeking a Duty Manager (Support) to oversee CitySport operations, supervise staff and ensure high standards of health and safety. You will manage bookings, payments and customer queries, support events and programmes, and contribute to membership growth and community engagement.

The role is shift-based, 35 hours per week, with early mornings, evenings and weekends on a rolling rota.