Duty Manager (Support)

City St George's; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Duty Manager (Support) to oversee CitySport operations, supervise staff and ensure high standards of health and safety. You will manage bookings, payments and customer queries, support events and programmes, and contribute to membership growth and community engagement.

The role is shift-based, 35 hours per week, with early mornings, evenings and weekends on a rolling rota.

Qualifications

• Experience in customer-facing environments
• Experience in supervising a team
• Knowledge of health and safety procedures in leisure/sport
• First Aid at Work qualification is required

Responsibilities

• Oversee the day-to-day operation of CitySport
• Supervise operational staff and ensure excellent customer service
• Manage facility opening and closing routines
• Ensure health and safety compliance across all activities
• Administer the Leisure Management System and process bookings/payments
• Support events and programmes and contribute to planning
• Set up and manage equipment as required for activities
• Respond to customer enquiries and resolve issues
• Monitor standards and contribute to membership growth, reporting and community engagement

Skills

Customer service

Team supervision

Health & safety

Education

First Aid at Work qualification

Tools

Leisure Management System

Job description

Please note: This vacancy is open to redeployees, internal, and external applicants concurrently.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Sport and Wellness Service delivers opportunities for students, staff and the local community to be active, social and competitive through sport and physical activity. Based at CitySport, the Duty Manager (Support) plays a key role in supervising daily operations, supporting customer engagement, maintaining high standards of health and safety, and contributing to the delivery of sport, fitness and wellbeing programmes that enhance the student experience and promote healthy lifestyles across the University.

Responsibilities

The Duty Manager (Support) will oversee the day-to-day operation of CitySport, supervising operational staff and ensuring excellent customer service. The role includes facility opening and closing, health and safety compliance, administration of the Leisure Management System, processing bookings and payments, supporting events and programmes, managing equipment setup, responding to customer enquiries, monitoring operational standards, and contributing to membership growth, reporting, and community engagement activities.

Person Specification

The successful candidate will have experience in customer-facing environments, team supervision, and health and safety procedures within a sport, leisure, fitness or related setting. They will possess excellent communication and organisational skills, the ability to manage competing priorities, and experience using booking or management systems. A First Aid at Work qualification is required, alongside a passion for delivering outstanding customer experiences and promoting active, healthy lifestyles.

Additional Information

Closing date for applications: Wednesday 1st November at 11:59pm

Interviews are scheduled to take place on: w/c - 23rd November 2026

The selection process will involve an interview and a presentation or test related to leisure system management, customer service, operational decision-making and/or facility management. Further details will be confirmed at the interview stage. Reasonable adjustments will be made where required for candidates with a declared disability or those applying under the Guaranteed Interview Scheme.

This role is shift-based and requires flexibility to work early mornings, evenings and weekends on a rolling rota. The normal working hours are 35 hours per week on average, calculated across the rota period.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.