Duty Manager (Sales)

City St George's; Greater London; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Staff training & development

Pension scheme

Job summary

City St George’s Sport and Wellness Service is seeking a Duty Manager to oversee CitySport’s daily operations, staff supervision, and customer service excellence. The role includes supporting membership sales, lead generation and outreach, while ensuring health and safety standards are upheld.

The ideal candidate will have leisure/sport or similar customer-facing experience, strong communication skills, and a willingness to work early mornings, late evenings and weekends.

Qualifications

• Customer-focused and organised individual with leisure/sport/customer-facing experience.
• Experience supervising staff, delivering excellent customer service, and following health and safety procedures.
• Confident communicating with customers, generating and converting sales leads, using leisure management systems, and working with data.
• Able to work early mornings, late evenings and weekends on a rolling rota.

Responsibilities

• Oversee the day-to-day operation of CitySport, supervising staff and maintaining high service standards.
• Act as a key contact for customers and handle escalations, openings/closings, and events support.
• Support sales activity through tours, membership enquiries, lead generation, onboarding and retention, working toward targets.

Skills

Customer service

Staff supervision

Health & safety

Sales lead generation

Communication

Data handling

Tools

Leisure management software

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

City St George’s Sport and Wellness Service manages university sport facilities and provides opportunities for students, staff and the local community to Be Active, Be Social and Be Competitive. Based at CitySport, this role combines frontline leisure operations and customer service with an opportunity to support sales and commercial activity. As a Duty Manager, you will help ensure the safe, smooth and effective running of the facility while supporting membership sales, lead generation, customer communications and outreach activity.

As a Duty Manager, you will oversee the day-to-day operation of CitySport, supervising operational staff and ensuring high standards of customer service, health and safety, cleanliness and facility presentation. You will act as a key point of contact for customers and operational escalations, complete opening and closing duties and support events and programmes. Alongside your Duty Manager responsibilities, you will support sales activity through tours, membership enquiries, lead generation, customer onboarding, retention and working towards agreed sales targets.

We are looking for a customer-focused and organised individual with experience in leisure, sport, fitness or a similar customer-facing environment. You will have experience supervising staff, delivering excellent customer service and working within health and safety procedures. You should be confident communicating with customers, generating and converting sales leads, using leisure management systems and working with data. A willingness to work early mornings, late evenings and weekends on a rolling rota is essential.

Closing date for applications:Wednesday 1st November at 11:59pm

Interviews are scheduled to take place W/C 23rd November 2026

The selection process will involve an interview and an assessment/exercise/presentation.Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

For additional information on City St George's, our policies, strategy and values;