Sport and Wellness Assistant

City St George's; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Staff training & development

Staff benefits package

Job summary

City St George’s, University of London is seeking a Sport and Wellness Assistant to join CitySport. The role delivers excellent customer service, supports day-to-day operations of the facilities, and helps create a welcoming, safe environment for all users.

Expect varied shifts across early mornings, evenings and weekends on a rolling rota. You will welcome users, manage enquiries, coordinate bookings and payments, set up activity spaces, maintain cleanliness and safety standards, and assist

Qualifications

• Experience in a customer-facing role and excellent communication skills.
• Ability to work in a fast-paced environment and follow procedures accurately.
• Willingness to obtain First Aid at Work and sports coaching qualifications.

Responsibilities

• Welcome and support facility users and manage enquiries.
• Control access to CitySport and administer the Leisure Management System.
• Set up activity spaces and maintain high standards of cleanliness and safety.
• Process bookings and payments and facilitate sport and wellbeing sessions.
• Support events and outreach activities and ensure facilities are presented professionally.

Skills

Customer service

Communication

Organisation

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Sport and Wellness Service provides opportunities for students, staff, and the local community to be active, social and competitive through sport and physical activity. The Sport and Wellness Assistant is a key front-line role within CitySport, delivering excellent customer service, supporting the day-to-day operation of sports facilities, facilitating sport and wellbeing activities, and helping to create a welcoming, safe and inclusive environment for all users.

Responsibilities

The Sport and Wellness Assistant will welcome and support facility users, manage enquiries, control access to CitySport, and undertake Leisure Management System administration. The role includes setting up activity spaces, maintaining high standards of cleanliness and safety, processing bookings and payments, facilitating sport and wellbeing sessions, supporting events and outreach activities, and ensuring facilities are presented to a professional standard at all times.

Person Specification

The successful candidate will have experience in a customer-facing role and excellent communication and organisational skills. They will be able to work effectively within a team, follow procedures accurately, and provide outstanding customer service in a fast-paced environment. Candidates should be willing to work a flexible shift pattern and either hold, or be willing to obtain, First Aid at Work and sports coaching qualifications.

Closing date for applications: 1st November 2026 at 11:59pm

Interviews are scheduled to take place from 23rd November 2026

The selection process will involve an interview and a practical assessment (sports hall and booking system) designed to evaluate customer service skills, communication, and the ability to respond to operational scenarios within a sport and leisure environment. Further details will be confirmed at the interview stage. Reasonable adjustments will be made where required for candidates with a declared disability or those applying under the Guaranteed Interview Scheme.

This is a shift-based role requiring flexibility to work early mornings, evenings and weekends on a rolling rota. The normal working hours are 35 hours per week on average across the rota period. The successful candidate will also be supported through training and development opportunities to aid career progression within the sport and fitness sector.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

For additional information on City St George’s, our policies, strategy and values;

The University of business, practice and the professions