Health & Fitness Duty Manager — Gym & Studio Lead

University of Essex; Colchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

University of Essex is seeking a Duty Manager (Health and Fitness) to lead the day-to-day operations of Essex Sport facilities, with focus on the gym and studios. You will oversee shifts, ensure high standards of customer service, safety and facilities maintenance, and respond to enquiries and events.

You will work with the Operations Manager to identify service improvements and enhance student and staff experience.

Qualifications

• Experience at Duty Manager level within sport and leisure.
• Ability to lead, motivate and develop a team.
• Strong literacy and numeracy; good IT and leisure management system knowledge.

Responsibilities

• Oversee day-to-day operation of Essex Sport facilities, especially gym and studios.
• Lead and support on-shift team, ensure high service standards and safety.
• Respond to operational issues, enquiries and events; maintain facilities.
• Support service development and collaborate with Operations Manager on improvements.

Skills

Leadership

Communication

Customer service

Staff supervision

Health and safety

Operational decision-making

Education

Sport and recreation qualification

Job description

University of Essex is seeking a Duty Manager (Health and Fitness) to lead the day-to-day operations of Essex Sport facilities, with focus on the gym and studios. You will oversee shifts, ensure high standards of customer service, safety and facilities maintenance, and respond to enquiries and events.

You will work with the Operations Manager to identify service improvements and enhance student and staff experience.