SPOC Cancer Coordinator: Patient Pathway Lead

NHS Scotland; Dumfries; On-site; GBP 26,000 - 34,000; Full time

Job summary

NHS Dumfries and Galloway are seeking compassionate SPOC Cancer Coordinators to provide a single point of contact for patients from referral onward, coordinating diagnostics, clinics, MDT meetings, treatment and follow-up.

You will support patients and families, maintain accurate records, work with cancer nurse specialists and booking teams, and contribute to developing the SPOC model across the cancer journey.

Qualifications

• Experience in health or social care.
• Experience in cancer care environment.
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent).
• Ability to undertake learning at SCQF level 8.
• Competent IT user (Microsoft Office, clinical systems).
• Willingness to undertake communication skills training.
• Buddying approach to new staff and ability to travel independently.

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards.
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up.
• Offer clear, accurate and sensitive information and support to patients, families and carers.
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies.
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data.
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector.
• Use established triage frameworks to assess needs, signpost appropriately, and elevate concerns.
• Contribute to audits, service evaluation, and the continuing development of the SPOC service.

Skills

Empathetic communication

Independent working

Organised prioritisation

Relationship building

Sensitive information handling

Education

SVQ 3 in Health/Social Care or Customer Engagement

Tools

Microsoft Office

Clinical systems

Job description

NHS Dumfries and Galloway are seeking compassionate SPOC Cancer Coordinators to provide a single point of contact for patients from referral onward, coordinating diagnostics, clinics, MDT meetings, treatment and follow-up.

You will support patients and families, maintain accurate records, work with cancer nurse specialists and booking teams, and contribute to developing the SPOC model across the cancer journey.