SPOC Cancer Care Coordinator – Patient Pathways Lead

NHS Ayrshire & Arran; Dumfries; On-site; GBP 28,000 - 35,000; Full time

Job summary

NHS Ayrshire & Arran is seeking compassionate SPOC Cancer Coordinators to join the Oncology Department. You will act as the named point of contact from referral onwards, coordinating diagnostics, clinics, MDT meetings, treatment and follow-up for a defined caseload.

You will provide information and support to patients, families and carers, liaise with Cancer Nurse Specialists and other teams, maintain records and contribute to the evolving SPOC model, in a role that is emotionally meaningful and

Qualifications

• Experience in health or social care with complex needs.
• Experience in a cancer care environment.
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent).
• Ability to undertake learning at SCQF level 8.
• Competent IT user (Microsoft Office, clinical systems).
• Willingness to undertake communication skills training.
• Identify an existing member of staff as a Buddy.
• Must be able to travel independently.

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards.
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up.
• Offer clear, accurate and sensitive information and support to patients, families and carers.
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies.
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data.
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector.
• Use established triage frameworks to assess needs, signpost appropriately, and escalate concerns.
• Contribute to audits, service evaluation, and the continuing development of the SPOC service.

Skills

Empathy & communication

Organization & prioritisation

Stakeholder relationship

Independent working

Multi-agency collaboration

Education

SVQ 3 Health/Social Care or Customer Engagement

SCQF level 8 learning

Tools

IT competency (Microsoft Office)

Job description

NHS Ayrshire & Arran is seeking compassionate SPOC Cancer Coordinators to join the Oncology Department. You will act as the named point of contact from referral onwards, coordinating diagnostics, clinics, MDT meetings, treatment and follow-up for a defined caseload.

You will provide information and support to patients, families and carers, liaise with Cancer Nurse Specialists and other teams, maintain records and contribute to the evolving SPOC model, in a role that is emotionally meaningful and