Cancer Care SPOC Navigator: Patient Pathway Lead

NHS DUMFRIES & GALLOWAY; Dumfries; On-site; GBP 26,000 - 36,000; Full time

Job summary

NHS Dumfries & Galloway is seeking compassionate SPOC Cancer Coordinators to provide a consistent, person-centred contact for patients suspected or diagnosed with cancer. You will coordinate pathways, ensure timely appointments, and collaborate with clinicians to support patients and families through their cancer journey.

This role sits within the Acute & Diagnostics Directorate and offers rewarding, emotionally meaningful work in a supportive team, contributing to the continued development of

Qualifications

• Experience in health or social care, with complex needs.
• Experience in a cancer care environment.
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent).
• Ability to undertake learning at SCQF level 8.
• Competent IT user (Microsoft Office, clinical systems).
• Willingness to undertake communication skills training.
• Identify an existing member of staff as a Buddy to support new joiners.
• Must be able to travel independently.

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards.
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up.
• Offer clear, accurate and sensitive information and support to patients, families and carers.
• Liaise with Cancer Nurse Specialists, booking teams, clinicians, GP practices and partner agencies.
• Maintain high-quality, accurate patient records and support Cancer Trackers with pathway data.
• Assist patients to access support networks across health, social care and the voluntary sector.
• Use triage frameworks to assess needs, signpost and escalate where needed.
• Contribute to audits, service evaluation and development of the SPOC service.

Skills

Empathy

Communication

Independent working

Organisational skills

Stakeholder liaison

Education

SVQ 3 in Health/Social Care

SCQF level 8

Tools

Microsoft Office

Clinical systems

Job description

NHS Dumfries & Galloway is seeking compassionate SPOC Cancer Coordinators to provide a consistent, person-centred contact for patients suspected or diagnosed with cancer. You will coordinate pathways, ensure timely appointments, and collaborate with clinicians to support patients and families through their cancer journey.

This role sits within the Acute & Diagnostics Directorate and offers rewarding, emotionally meaningful work in a supportive team, contributing to the continued development of