252770 Cancer Coordinator

NHS National Services Scotland; Dumfries; On-site; GBP 27,000 - 35,000; Full time

Job summary

NHS Dumfries & Galloway is recruiting a SPOC Cancer Coordinator in the Oncology Department. You will be the named contact for a defined caseload from referral through diagnosis and treatment, coordinating diagnostics, clinics and MDT meetings while guiding patients, families and carers with sensitive information.

You will collaborate with Cancer Nurse Specialists, booking teams and partner agencies, maintain accurate records, and contribute to the evolving SPOC service across regional cancer

Qualifications

• Experience in health or social care, supporting people with complex needs.
• Experience in a cancer care environment.
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent).
• Ability to undertake learning at SCQF level 8.
• Competent IT user (Microsoft Office, clinical systems).
• Willingness to undertake communication skills training.

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards.
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up.
• Offer clear, accurate and sensitive information and support to patients, families and carers.
• Liaise with Cancer Nurse Specialists, booking teams and wider partner agencies.
• Maintain high-quality patient records and support pathway data.
• Assist patients to access support networks and services across sectors.
• Use triage frameworks to assess needs and escalate concerns.
• Contribute to audits, service evaluation and development of the SPOC service.

Skills

Health/Social care experience

Cancer care experience

SVQ 3 in Health/Social Care orCustomer

SCQF level 8

IT literacy (MS Office, clinicals)

Willingness to undertake communication

Education

SVQ 3 in Health/Social Care or Customer Engagement

SCQF level 8

Tools

Microsoft Office

Clinical systems

Job description

We are seeking compassionate, motivated individuals to join our Oncology Department as Single Point of Contact (SPOC) Cancer Coordinators. This role sits at the heart of cancer patient support in NHS Dumfries & Galloway, providing a consistent, accessible and person-centred point of contact for people referred with an urgent suspicion of cancer or those already diagnosed. You will co-ordinate patient pathways, help ensure timely access to appointments, and work closely with clinical teams to support patients and families at all stages of their cancer journey. This is also a unique opportunity to contribute to the development of the SPOC model—an innovative and evolving approach to cancer care.

As a SPOC Cancer Coordinator, you will:

• Act as a named point of contact for a defined caseload from referral onwards
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up
• Offer clear, accurate and sensitive information and support to patients, families and carers
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector
• Use established triage frameworks to assess needs, signpost appropriately, and elevate concerns
• Contribute to audits, service evaluation, and the continuing development of the SPOC service

We are looking for someone who is:

• Empathetic, calm and person-centred, with excellent communication skills
• Able to work independently with indirect supervision
• Highly organised, with strong prioritisation skills
• Confident supporting people with complex emotional and practical needs
• Able to build effective relationships across multidisciplinary and multi-agency teams

Essential Requirements

• Experience in health or social care, supporting people with complex needs
• Experience in a cancer care environment
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent)
• Ability to undertake learning at SCQF level 8
• Competent IT user (Microsoft Office, clinical systems)
• Willingness to undertake communication skills training

Identify an existing member of staff as a Buddy*: When someone new joins the organisation or swaps to a new team, it can be daunting. Having someone identified as a “Buddy” can make a real difference to how they settle in. Evidence shows that members of staff who had a buddy assigned to them integrated and picked up the job quicker, and were more likely to stay in the role.

Must be able to travel independently.

You will join a supportive team within the Acute & Diagnostics Directorate at DGRI, working collaboratively across regional and local cancer services. The role is rewarding, emotionally meaningful, and central to improving patient experience across Dumfries & Galloway.

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries & Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

Informal enquiries are welcomed to: [e-mail]

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries & Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsoredBEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.
Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).

EQUALITY AND DIVERSITY

EQUALITY AND DIVERSITY
NHS Dumfries & Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries & Galloway welcomes applicants from all sections of society.

PUBLIC PROTECTION

PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries & Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.