252770 Cancer Coordinator

NHS Ayrshire & Arran; Dumfries; On-site; GBP 28,000 - 35,000; Full time

Job summary

NHS Ayrshire & Arran is seeking compassionate SPOC Cancer Coordinators to join the Oncology Department. You will act as the named point of contact from referral onwards, coordinating diagnostics, clinics, MDT meetings, treatment and follow-up for a defined caseload.

You will provide information and support to patients, families and carers, liaise with Cancer Nurse Specialists and other teams, maintain records and contribute to the evolving SPOC model, in a role that is emotionally meaningful and

Qualifications

• Experience in health or social care with complex needs.
• Experience in a cancer care environment.
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent).
• Ability to undertake learning at SCQF level 8.
• Competent IT user (Microsoft Office, clinical systems).
• Willingness to undertake communication skills training.
• Identify an existing member of staff as a Buddy.
• Must be able to travel independently.

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards.
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up.
• Offer clear, accurate and sensitive information and support to patients, families and carers.
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies.
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data.
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector.
• Use established triage frameworks to assess needs, signpost appropriately, and escalate concerns.
• Contribute to audits, service evaluation, and the continuing development of the SPOC service.

Skills

Empathy & communication

Organization & prioritisation

Stakeholder relationship

Independent working

Multi-agency collaboration

Education

SVQ 3 Health/Social Care or Customer Engagement

SCQF level 8 learning

Tools

IT competency (Microsoft Office)

Job description

We are seeking compassionate, motivated individuals to join our Oncology Department as Single Point of Contact (SPOC) Cancer Coordinators. This role sits at the heart of cancer patient support in NHS Dumfries & Galloway, providing a consistent, accessible and person-centred point of contact for people referred with an urgent suspicion of cancer or those already diagnosed. You will co-ordinate patient pathways, help ensure timely access to appointments, and work closely with clinical teams to support patients and families at all stages of their cancer journey. This is also a unique opportunity to contribute to the development of the SPOC model—an innovative and evolving approach to cancer care.

As a SPOC Cancer Coordinator, You Will

• Act as a named point of contact for a defined caseload from referral onwards
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up
• Offer clear, accurate and sensitive information and support to patients, families and carers
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector
• Use established triage frameworks to assess needs, signpost appropriately, and escalate concerns
• Contribute to audits, service evaluation, and the continuing development of the SPOC service

We Are Looking For Someone Who Is

• Empathetic, calm and person-centred, with excellent communication skills
• Able to work independently with indirect supervision
• Highly organised, with strong prioritisation skills
• Confident supporting people with complex emotional and practical needs
• Able to build effective relationships across multidisciplinary and multi-agency teams

Essential Requirements

• Experience in health or social care, supporting people with complex needs
• Experience in a cancer care environment
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent)
• Ability to undertake learning at SCQF level 8
• Competent IT user (Microsoft Office, clinical systems)
• Willingness to undertake communication skills training
• Identify an existing member of staff as a Buddy*: When someone new joins the organisation or swaps to a new team, it can be daunting. Having someone identified as a “Buddy” can make a real difference to how they settle in. Evidence shows that members of staff who had a buddy assigned to them integrated and picked up the job quicker, and were more likely to stay in the role.
• Must be able to travel independently

You will join a supportive team within the Acute & Diagnostics Directorate at DGRI, working collaboratively across regional and local cancer services. The role is rewarding, emotionally meaningful, and central to improving patient experience across Dumfries & Galloway

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Informal enquiries are welcomed to: [e-mail]

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa