SPOA Administrator – Flexible NHS Role

Transformation Unit; Sale; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

Manchester University NHS Foundation Trust is seeking a proactive SPOA Administrator to join the Single Point of Access team across Manchester/Trafford. The role holds NHS AfC Band 3, with a full-time contract and 37.5 hours per week, including flexible shift patterns from 8am to 8pm.

You will manage referrals from receipt to appointment, liaise with clinicians, patients, and carers, and ensure timely and accurate bookings within SPOA pathways.

Qualifications

• Able to deal confidently and professionally with MDT members, resolving queries and progress chasing.
• Ability to analyse information to resolve problems.
• Good organisational skills.
• Excellent communications skills.
• Negotiation and motivating skills.
• Experience servicing meetings and taking minutes.
• Ability to utilise IT programmes, including MS Office and PowerPoint; knowledge of EMIS/HIVE.
• Knowledge of the Health Service and Patient Administration systems e.g. EMIS/HIVE.

Responsibilities

• Work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford.
• Follow established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders.
• Ensure all referrals are managed efficiently from receipt to appointment booking.

Skills

Communication skills

Teamwork

Organisational skills

IT literacy

Meeting minutes

Education

NVQ 3 level / Equivalent experience

Tools

Microsoft Office

Microsoft Access

PowerPoint

EMIS/HIVE

Job description

Manchester University NHS Foundation Trust is seeking a proactive SPOA Administrator to join the Single Point of Access team across Manchester/Trafford. The role holds NHS AfC Band 3, with a full-time contract and 37.5 hours per week, including flexible shift patterns from 8am to 8pm.

You will manage referrals from receipt to appointment, liaise with clinicians, patients, and carers, and ensure timely and accurate bookings within SPOA pathways.