SPoA Administrator

Manchester University NHS Foundation Trust; Manchester; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Manchester University NHS Foundation Trust (MFT) is seeking proactive SPOA Administrators to support access to community health services across Manchester and Trafford. You will be the first contact for referrers and service users, ensuring referrals are managed efficiently from receipt to appointment booking.

Join a large NHS base with a focus on collaboration across neighbourhood and nursing services, AHP-led and specialist services, and urgent care.

Qualifikationen

• Proven administrative experience in a healthcare or customer service environment.
• Strong communication and interpersonal skills.
• Ability to work independently and make decisions within defined procedures.
• Excellent organisational skills and attention to detail.
• Proficient in using IT systems and managing digital workflows.

Aufgaben

• Be the first point of contact for referrers and service users.
• Support timely, accurate referral and appointment bookings from receipt to appointment.
• Liaise with clinicians, patients, carers and a wide range of stakeholders.
• Follow established SPOA and Local Care Organisation referral pathways across Manchester and Trafford.

Kenntnisse

Administrative experience

Communication skills

Independent decision-making

Organisational skills

IT systems proficiency

Jobbeschreibung

Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.

We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management. As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services., You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.

• Proven administrative experience in a healthcare or customer service environment
• Strong communication and interpersonal skills
• Ability to work independently and make decisions within defined procedures
• Excellent organisational skills and attention to detail
• Proficient in using IT systems and managing digital workflows

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and

exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.