SPoA Administrator

Transformation Unit; Sale; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

Manchester University NHS Foundation Trust is seeking a proactive SPOA Administrator to join the Single Point of Access team across Manchester/Trafford. The role holds NHS AfC Band 3, with a full-time contract and 37.5 hours per week, including flexible shift patterns from 8am to 8pm.

You will manage referrals from receipt to appointment, liaise with clinicians, patients, and carers, and ensure timely and accurate bookings within SPOA pathways.

Qualifications

• Able to deal confidently and professionally with MDT members, resolving queries and progress chasing.
• Ability to analyse information to resolve problems.
• Good organisational skills.
• Excellent communications skills.
• Negotiation and motivating skills.
• Experience servicing meetings and taking minutes.
• Ability to utilise IT programmes, including MS Office and PowerPoint; knowledge of EMIS/HIVE.
• Knowledge of the Health Service and Patient Administration systems e.g. EMIS/HIVE.

Responsibilities

• Work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford.
• Follow established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders.
• Ensure all referrals are managed efficiently from receipt to appointment booking.

Skills

Communication skills

Teamwork

Organisational skills

IT literacy

Meeting minutes

Education

NVQ 3 level / Equivalent experience

Tools

Microsoft Office

Microsoft Access

PowerPoint

EMIS/HIVE

Job description

Main area Administrator Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (shift pattern: 8am-4pm,10am-6pm,12pm-8pm (Monday to Sunday, 8am to 8pm)) Job ref 349-LCOD-8253456-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Meadway Health Centre Town Sale Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 08/11/2026 23:59

SPoA Administrator

NHS AfC: Band 3

Job overview

Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.

We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management. As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.

What We're Looking For

Proven administrative experience in a healthcare or customer service environment

Strong communication and interpersonal skills

Ability to work independently and make decisions within defined procedures

Excellent organisational skills and attention to detail

Proficient in using IT systems and managing digital workflows

Why Join Us?

Be part of an innovative, supportive, and forward-thinking team

Opportunities for development and progression within the Manchester/Trafford LCO

Help shape the way local people access community healthcare

Main duties of the job

You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

We welcome applications from a wide range of backgrounds and experiences.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person specification

Skills

• Able to deal confidently and professionally with all members of the MDT, resolving queries and progress chasing
• Ability to analyse information to resolve problems.
• Good organisational skills.
• Excellent communications skills.
• Well-developed negotiating and motivating skills.
• Experience of servicing meetings and taking minutes.
• Ability to utilise a range of IT programmes, including Microsoft Office Suite including knowledge of Microsoft Access and PowerPoint.
• Knowledge of the Health Service.
• Knowledge of Patient Administration systems e.g. EMIS/HIVE.

Experience

• Demonstrable experience of working within and office environment.
• Experience of working with the NHS in a support role.

Personal attributes/abilities

• Ability to work as part of a team as well as on own initiative.
• Adaptable with a flexible approach to work and working hours.
• Willingness to work flexibly at various locations in the service.
• Ability to travel between various locations in the community.
• Recognition of own limitations/flexibility.

Qualifications

• Good standard of numeracy and literacy.
• Evidence of recent further development / training to NVQ 3 level/ Equivalent experience
• IT qualification or equivalent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.