Specialist - Neighbourhood Housing (Income)

Jobsgopublic; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization is looking for a Specialist Neighbourhood Housing to manage rent income collection in Guildford. The ideal candidate will be self-motivated with excellent communication and negotiation skills. You will deal with sensitive matters and support customers effectively in the Income management process. This role offers a range of benefits, including flexible working options and pension scheme membership.

Benefits

Agile working

Incremental progression related pay

Flexible working

Staff discount scheme

Membership of the local government pension scheme

Qualifications

• Self-motivated and enthusiastic individual.
• Experience in giving debt and welfare benefit advice is desirable.
• Ability to deal with sensitive issues under pressure.

Responsibilities

• Responsible for rent income collection in a defined area.
• Act as the first point of customer contact.
• Support in Income management while balancing enforcement.

Skills

Excellent communication skills

Problem solving

Negotiation skills

Customer service

Team player

Job description

Specialist Neighbourhood Housing (Income)

Would you like to work for a high performing Income management service?

We are looking for an individual who is self‑motivated and enthusiastic with excellent communication skills. A passion for delivering excellent customer service, who has a “can do” attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.

The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.

Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of giving debt advice and / or welfare benefit advice would be desirable.

In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.

If you would like further details about this role please telephone Joanne Figg, Income Manager, on [phone] or 07970 518815.

If you would like to apply for this role, please log on to and click Contact us, then click on Jobs.

Closing date for applications : 19 / 12 / 2025

Interview and test :

week commencing 05 / 01 / 2026