Spare Parts Sales Administrator (SAP)

SF Partners; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

SF Partners in Coventry is seeking a Sales Administrator - Parts to join our office-based team. You will prepare spare parts quotations and process orders for UK & Ireland customers using our ERP system.

You will coordinate returns, invoicing, and credits, monitor open orders for on-time delivery, and support the E-store initiatives and inventory control. The role requires SAP experience and a proactive approach to customer service.

Qualifications

• Experience with ERP/SAP for quotes and orders.
• Strong customer service and communication abilities.
• Ability to work accurately in a fast-paced environment.

Responsibilities

• Prepare spare parts quotations for UK & Ireland customers using the ERP system.
• Process spare parts and service-related orders for UK & Ireland customers using the ERP system.
• Coordinate customer returns, repairs, invoicing, and credit processes via ERP.
• Proactively monitor and manage open orders to ensure on-time delivery.
• Expedite sales order backlog to maximise billing output.
• Maintain and build relationships with customers/suppliers to ensure satisfaction.
• Provide high-quality, responsive customer service across all channels in line with SLA's.
• Support customer onboarding to the E-Store digital platform.
• Collaborate with the European team to enhance transactional efficiency.
• Monitor local stock levels and backorders, addressing shortages or risks.
• Optimise inventory levels to meet customer demands.
• Drive improvements in quoting, order processing and customer service processes.
• Ensure adherence to established processes, standards, and SLA's.
• Track and report on key aftersales performance KPI's.
• Work with all departments to support business objectives.
• Any other related duties as required by the Spare Parts Manager.

Skills

Attention to detail

Communication skills

Organisational skills

Tools

SAP ERP

Job description

SF Partners in Coventry is seeking a Sales Administrator - Parts to join our office-based team. You will prepare spare parts quotations and process orders for UK & Ireland customers using our ERP system.

You will coordinate returns, invoicing, and credits, monitor open orders for on-time delivery, and support the E-store initiatives and inventory control. The role requires SAP experience and a proactive approach to customer service.