Sales Administrator - Parts

SF Partners; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

SF Partners in Coventry is seeking a Sales Administrator - Parts to join our office-based team. You will prepare spare parts quotations and process orders for UK & Ireland customers using our ERP system.

You will coordinate returns, invoicing, and credits, monitor open orders for on-time delivery, and support the E-store initiatives and inventory control. The role requires SAP experience and a proactive approach to customer service.

Qualifications

• Experience with ERP/SAP for quotes and orders.
• Strong customer service and communication abilities.
• Ability to work accurately in a fast-paced environment.

Responsibilities

• Prepare spare parts quotations for UK & Ireland customers using the ERP system.
• Process spare parts and service-related orders for UK & Ireland customers using the ERP system.
• Coordinate customer returns, repairs, invoicing, and credit processes via ERP.
• Proactively monitor and manage open orders to ensure on-time delivery.
• Expedite sales order backlog to maximise billing output.
• Maintain and build relationships with customers/suppliers to ensure satisfaction.
• Provide high-quality, responsive customer service across all channels in line with SLA's.
• Support customer onboarding to the E-Store digital platform.
• Collaborate with the European team to enhance transactional efficiency.
• Monitor local stock levels and backorders, addressing shortages or risks.
• Optimise inventory levels to meet customer demands.
• Drive improvements in quoting, order processing and customer service processes.
• Ensure adherence to established processes, standards, and SLA's.
• Track and report on key aftersales performance KPI's.
• Work with all departments to support business objectives.
• Any other related duties as required by the Spare Parts Manager.

Skills

Attention to detail

Communication skills

Organisational skills

Tools

SAP ERP

Job description

SF Partners are recruiting for a Sales Administrator - Parts for a business based in Coventry (CV7) Office based Must have SAP experience

Your core tasks will include:

• Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system
• Process spare parts and service-related orders for UK & Ireland customers using the ERP system
• Coordinate customer returns, repairs, invoicing, and credit processes via ERP
• Proactively monitor and manage open orders to ensure ontime delivery
• Expedite sales order backlog to maximise billing output

Customer Service

• Maintain and build strong relationships with our customers/suppliers to ensure satisfaction
• Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's

E-Store & Sales Initiatives

• Support customer engagement through the E-Store strategy
• Assist customer onboarding to the E-Store digital platform
• Collaborate with the European team to enhance transactional efficiency

Inventory Control & Availability

• Monitor local stock levels and backorders, proactively addressing shortages or risks
• Optimise inventory levels to meet customer demands

Process Improvement / KPI's / General

• Drive improvements in quoting, order processing and customer service processes
• Ensure adherence to established processes, standards, and SLA's
• Assess and maintain clarity of SLA's, including terms and performance timelines and compliance
• Track and report on key aftersales performance KPI's
• Work collaboratively across all departments to support business objectives
• Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading